Health Guarantee Policy

Our Puppy Health Guarantee

In a perfect world, NO customer will ever need to use this puppy health guarantee. We want you to know that our staff is here to help you and your puppy get the help you both deserve.

As soon as your fur-ever friend comes home, he or she is a part of the family. So if a pet health issue arises, you treat it with just as much care and concern as you would for any other member of the family. At Westie Puppies Home, we’re dedicated to matching you with happy and healthy dogs — which is why our puppy health guarantee is so important to us. This covers what to do if you notice something amiss and what your rights are when you partner with Westiepoo Puppies. Ultimately, our dog health guarantee is in place to take care of our dogs and to let you feel completely comfortable when searching for your paw-fect match. Learn all about our puppy health guarantee right here.

What To Do If You Notice Something

These are the steps to take if your new puppy is experiencing health problems:

  • If, within 30 days of purchase, a licensed veterinarian determines that your dog has a congenital or hereditary defect which adversely affects the animal’s health or that your dog died from a congenital or hereditary defect, you have the same options as outlined in the above section.
  • Within two business days of a veterinarian’s certification of your dog’s illness, defect, or death, you must notify the us of the name, address, and telephone number of the examining veterinarian. Failure to notify the us within two business days will result in forfeiture of rights of the puppy health guarantee.
  • Refunds or reimbursements shall be made no later than 14 days after the we receives the veterinarian certification. Veterinarian certification shall be presented to the us no later than five days after you receive it.

What We Guarantee You

Every Keystone Puppies Breeder is required to sign and deliver on the following breeder health guarantee:

  • The breeder shall provide you with a puppy health record explaining what shots the puppy has had at the time of sale.
  • To preserve your rights of the dog health guarantee, you must take your newly purchased dog to a licensed veterinarian for examination within 10 days of purchase. If a veterinarian determines, within 10 days of purchase, that your dog is clinically ill or has died from an injury sustained or illness likely to have been contracted on or before the date of sale and delivery, you have the following options:
    1. Return the dog for a complete refund.*
    2. Return the dog for a replacement dog of equal value.*
    3. Retain the dog and receive reimbursement for the veterinarian fees to make the puppy healthy, not exceeding the purchase price.*